Privacy Policy

 

Effective Date: October 2025

Company: TrueWash

 

At TrueWash, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your data when you interact with our website, services, or communications.

 

 

1. Information We Collect

 

When you contact us, request a quote, or book a service, we may collect:

 

• Your name

• Address

• Email address

• Phone number

• Any additional details you provide about your property or service request

 

We collect this information only to provide accurate quotes, schedule services, and communicate with you.

 

 

2. How We Use Your Information

 

We use your personal information to:

 

• Provide and manage our exterior cleaning services

• Send quotes, invoices, and appointment confirmations

• Send text message reminders or service updates (with your consent)

• Improve our customer service and website experience

• Respond to customer inquiries

 

We never sell or share your personal information with third parties, except as required by law or to complete requested services (e.g., payment processing or scheduling systems like Jobber).

 

 

3. SMS/Text Messaging & Digital Consent

 

By opting in on our website, forms, social media, or over text, you agree to receive text messages from TrueWash.

 

Your consent to receive SMS messages is valid only if you acknowledge the following:

 

1. Opt-In Statement: You expressly agree — “I would like to receive updates by text.”

2. Purpose: We send text messages for booking reminders, service updates, and related communication.

3. Business Name: Messages are sent by TrueWash.

4. Message Frequency: Message frequency varies based on your interaction with us.

5. Data Rates: Message and data rates may apply.

6. Help: For help, reply HELP or contact us at gotruewash@gmail.com or (843) 874-5500.

7. Opt-Out: You can opt out anytime by replying STOP. You will receive a final confirmation message.

8. Privacy: Your phone number and SMS data are never sold or shared except with trusted third-party platforms that facilitate our messaging (for delivery and compliance purposes only).

 

Participation in text communications is not a condition of purchase, and you must be at least 18 years old (or have guardian consent) to enroll.

 

 

4. Data Protection

 

Your information is stored securely and only accessible to authorized TrueWash personnel.

We use secure systems and encrypted connections to protect customer data.

 

 

5. Cookies and Analytics

 

Our website may use cookies or analytics tools (e.g., Google Analytics, Meta Pixel) to track anonymous website traffic and improve user experience.

You can disable cookies in your browser settings at any time.

 

 

6. Your Rights

 

You may request that we delete or update your information at any time by contacting us at gotruewash@gmail.com.

If you opt out of text messages, you will no longer receive automated communications, but you may still receive direct contact (e.g., service scheduling) as necessary.

 

 

7. Contact Us

 

For questions or concerns regarding this Privacy Policy, please contact:

📧 gotruewash@gmail.com

📞 (843) 874-5500