TrueWash Terms of Service

Simple, fair terms for every TrueWash service

Last updated September 21, 2026

These terms cover every exterior cleaning service TrueWash Exterior Cleaning ("TrueWash," "we," "us") provides in the Charleston, South Carolina area. By requesting a quote, booking online, or having us out to your property, you agree to them. We have written them in plain English because we would rather you actually read them.

1. Quotes and pricing

Prices shown by our online calculator are firm for the details you enter: home size, number of stories, the surfaces you tell us about, and the package you choose. If your technician arrives and the property is materially different from what was entered (for example, an extra story, a much larger footprint, or a surface that needs special care), we will explain the difference and get your approval before any work starts. You will never see a surprise on the invoice.

Quotes given by text, phone, or in person are valid for 30 days unless we say otherwise.

2. Booking and deposit

A 10% deposit reserves your spot on the schedule. It is applied to your final balance, so it is not an extra charge.

  • If you cancel, the deposit is not refunded.
  • If we have to cancel, for weather, equipment, or anything on our side, you choose: we reschedule at no cost, or we refund the deposit in full.

3. Rescheduling and cancellations

  • Rescheduling with more than 48 hours notice is free, as many times as you need.
  • Cancelling or rescheduling within 48 hours of your appointment carries a fee of 50% of the service total.
  • If nobody is available and we cannot access the property at the scheduled time, the full service amount is charged.

Life happens. If something comes up, text or call us as early as you can and we will do our best to work with you.

4. Payment

The remaining balance is due when the work is complete and you have had the chance to walk the property with your technician. We accept cards, bank transfer, and checks. Maintenance plan members are billed monthly under the terms of their plan agreement.

5. What we need from you on the day

  • A working outdoor water spigot.
  • Vehicles moved away from the areas being cleaned.
  • Windows and doors closed, and pets kept inside.
  • Fragile or loose items (planters, decor, cushions) moved or pointed out to your technician.
  • Anything you know about the property: loose trim, peeling paint, failed window seals, exposed wiring, or previous water intrusion.

6. Property conditions and our responsibility

We use low-pressure soft washing and professional-grade solutions chosen for each surface, and we carry $2 million in liability insurance. Even so, exterior surfaces sometimes have pre-existing conditions that cleaning can reveal but did not cause: oxidized or chalking paint, loose siding or trim, failed caulk or window seals, brittle screens, and similar wear. TrueWash is not responsible for damage that results from these pre-existing conditions or from information about the property that was not shared with us. We are responsible for our own workmanship, and we act in good faith to protect your home.

7. Our guarantee

If you are not happy with any part of the work, tell us within 48 hours and we will come back and make it right. Our goal is a home you are proud to pull up to, and a customer who calls us again next year.

8. Weather

Light rain does not stop a soft wash. Lightning, high wind, or freezing temperatures do. If we need to move your appointment for weather, we will text you as early as possible and rebook you at the front of the line.

9. Text messaging

When you give us your mobile number, you agree to receive text messages from TrueWash about your quote, booking, and service. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Carriers are not responsible for delayed or undelivered messages.

10. Privacy

How we handle your information is covered in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The version posted on this page at the time you book is the one that applies to your service.

12. Contact

TrueWash Exterior Cleaning
Charleston, South Carolina
Phone or text: (843) 874-5500
Email: gotruewash@gmail.com